Minimum number of nights: 2
Maximum number of nights: 60
Arrival is possible on these days: monday, tuesday, wednesday, thursday, friday, saturday, sunday
Selected period is not available. There are days when all rooms are occupied
Minimum number of nights: 2
Maximum number of nights: 60
Arrival is possible on these days: monday, tuesday, wednesday, thursday, friday, saturday, sunday
Selected period is not available. There are days when all rooms are occupied
For those longing to enjoy peace, breathe in the fresh sea air, and indulge in wellness treatments, we invite you to visit Hotel Gradiali – a place where you can experience the long-awaited rest for both body and soul. Nestled in a quiet part of Palanga, the hotel is located just 500 meters from the sea.
Surrounded by a pine forest, this modern and newly built hotel offers 278 cozy, contemporary rooms to suit every guest’s needs – whether you’re arriving alone, as a couple, with family, or with specific accessibility requirements. You'll find a variety of options, including comfortable single rooms, double rooms, mini suites, spacious suites, and apartments with kitchenettes. All rooms (except for single room) feature balconies with outdoor furniture, free Wi-Fi, and guests have access to the hotel’s parking lot.
Start your day with a generous breakfast buffet and enjoy beautiful views of the pine forest through panoramic windows. For active guests, there's a modern fitness center available to help recharge both body and mind.
Room amenities include:
Suites and family apartments also include a kettle and microwave for your convenience. All rooms come with balconies and outdoor furniture. Secure parking is available on-site for hotel guests.
Included in the price:
On the day of arrival – dinner is served; on the day of departure – breakfast.
Meal times:
Mon–Fri:
Breakfast: 07:30 – 10:30
Lunch: 12:00 – 14:30
Dinner: 17:30 – 20:00
Sat–Sun:
Breakfast: 07:30 – 11:00
Lunch: 12:30 – 14:30
Dinner: 17:30 – 20:00
Access to the pool and sauna area based on stay duration:
(1 visit per night, each visit lasts up to 3 hours)
✔ 2 nights – 2 visits;
✔ 3 nights – 3 visits;
✔ 4 nights – 4 visits;
✨ Choose a 5-night stay and enjoy unlimited access!
With the 5-night package, guests receive unlimited access to the pool and sauna area for the entire stay. Your relaxation – without time limits.
Parking fee:
For hotel guests – €5 / night
* The lowest price per person applies during low-occupancy periods when staying in a double room with two guests. Exact pricing for your selected room type and dates will be shown in the booking system.
"Give every day the chance to become the most beautiful day of your life."
(Mark Twain, American writer)
Sometimes, it's worth stopping the things that bring little joy and simply discovering new ways to live that bring you satisfaction, allow yourself to gradually blossom, feel free, and—most importantly—be happy. The relaxing wellness SPA program "Amber Etudes" is designed for you, your feelings, and your experiences.
During this program, you will be surrounded by luxurious treatments using amber, which revitalizes and rejuvenates the skin, brightens, tones, and energizes the body.
The "Amber Etudes" wellness program is an ideal choice when your mind and body need nothing more than pleasant rest, relaxation, recovery, and emotional strength.
When you purchase this program, you will receive:
IMPORTANT!
When staying with a child under 16, the child is only entitled to meals and free access to the pool and sauna area as part of the program.
Depending on the number of nights booked (2, 3, or 4), the following access to the pool and sauna area applies:
✔ 2 nights – 2 visits of 3 hours each;
✔ 3 nights – 3 visits of 3 hours each;
✔ 4 nights – 4 visits of 3 hours each.
✨ Choose a 5-night stay and enjoy without limits!
With a 5-night package, you’ll get unlimited access to the pool and sauna area throughout your stay. Your relaxation – without time limits.
The program includes the following treatments:
Parking fee:
*Lowest price per person available during low-occupancy periods when two guests stay in a double room. Individual pricing for your chosen period is provided after selecting the room type and specific stay dates in the booking system.
"There are only two ways to live your life. One is to believe that nothing is a miracle. The other is to believe that everything is a miracle."
(Albert Einstein, physicist)
Taking care of yourself is not difficult. Sometimes it can simply be a walk along the dunes, breathing in the fresh pine air, watching the dance of the sea waves, seeing off the sunset, or greeting the morning sun. Such simple touches of nature can become magical when combined with beneficial treatments for your body. This combination of nature and therapies is what the wellness program "Dune Path" offers.
The "Dune Path" program helps improve circulation, ease breathing and movement, and brighten your mood with little effort.
It blends simple yet valuable pleasures from nature with the benefits of healing procedures. Therefore, this program is perfect if you suffer from chronic joint, circulation, or respiratory conditions, or have back problems. It is also tailored for older adults.
When you purchase this program, you will receive:
IMPORTANT!
When staying with a child under 16, the child is only entitled to meals and free access to the pool and sauna area as part of the program.
Depending on the length of stay (2, 3, or 4 nights), the following access to the pool and sauna area applies:
✔ 2 nights – 2 visits of 3 hours each;
✔ 3 nights – 3 visits of 3 hours each;
✔ 4 nights – 4 visits of 3 hours each.
✨ Choose a 5-night stay and enjoy unlimited access!
With the 5-night package, you get unlimited access to the pool and sauna area throughout your stay. Your rest – without time restrictions.
The program includes the following treatments:
Parking fee:
*Lowest price per person applies during low-occupancy periods when two guests stay in a double room. Individual pricing for your selected dates is available after choosing the room type and stay dates in the booking system.
"Breathing is life, and if you breathe well, you will live long on this earth."
(Ancient Indian proverb)
You've started sleeping poorly, your breathing is no longer as calm and easy as before, you're often stuck indoors with stale, air-conditioned air, and can’t seem to find the time to go outside. Take a deep breath and choose the wellness program "Evening Breeze."
This program is designed to help you enjoy easier breathing and deeper, more restful sleep thanks to specially selected treatments tailored just for you.
The "Evening Breeze" wellness program is ideal for those looking to improve upper respiratory and lung function, enhance sleep quality, and support recovery from chronic or acute respiratory conditions caused by viral or bacterial infections.
"Evening Breeze" — a wellness program that will help you breathe easier and sleep better.
When you purchase this program, you will receive:
IMPORTANT!
When staying with a child under 16, the child is only entitled to meals and access to the pool and sauna area as part of the program.
Depending on the length of stay (2, 3, or 4 nights), you are entitled to the following access to the pool and sauna area:
✔ 2 nights – 2 visits of 3 hours each;
✔ 3 nights – 3 visits of 3 hours each;
✔ 4 nights – 4 visits of 3 hours each.
✨ Choose a 5-night stay and enjoy unlimited access!
With a 5-night package, you’ll have unlimited access to the pool and sauna area throughout your stay. Your rest – without time restrictions.
🎁 GIFT for every guest:
The program includes the following treatments:
Parking fee:
For hotel guests – €5 / day.
*Lowest price per person available during low-occupancy periods when two guests stay in a double room. Individual pricing for your chosen period is provided after selecting the room type and specific stay dates in the booking system.
The customized program is designed to restore quality sleep processes, create a new daily rhythm and sleep pattern, and improve physical and psychological well-being. Exclusive attention, a balanced schedule and individually selected therapeutic procedures will help create your work, rest and sleep routine. The program will improve blood pressure and cholesterol parameters, reduce the risk of diabetes, depression, obesity, cardiovascular diseases, kidney diseases, slow down skin aging processes, and stabilize body weight.
1 group – Group Physiotherapy / Morning Exercise: Nordic Walking with Instructor / Stretching Exercise / Breathing Exercise
2 group – Electrostimulation / Magnotherapy / Lymphatic drainage massage / Dry Carbonic Bath
3 group – Relaxation: aromatherapy with lavender / binaural rhythms /relaxation session
4 group – Pearl bath (lavender/ lemon balm/ herbal extracts)/ Whirlpool bath for hands or feet ((lavender/ lemon balm/ herbal extracts)
5 group – (every other day) – underwater massage / dry underwater massage / therapeutic massage
For those seeking peace, a breath of fresh air, and indulgence in wellness treatments, we invite you to experience moments of pure body and soul relaxation at Gradiali Hotel, located just 500 meters from the sea in a quiet area of Palanga.
Surrounded by a pine forest, this modern hotel offers 278 cozy and contemporary rooms designed for solo travelers, couples, families with children, and guests with disabilities. Guests can choose from comfortable single rooms, double rooms, mini-suites, spacious suites, or family apartments with kitchenettes. Every room features a balcony with outdoor furniture, free Wi-Fi, and parking is available on the hotel’s lot. Guests can enjoy hearty breakfast buffets, while fitness enthusiasts can exercise in the modern gym. Panoramic windows offer beautiful pine forest views, perfect for relaxation and recharging your energy.
All rooms are equipped with a flat-screen satellite TV, telephone, work desk, shower cabin, safe, hairdryer, and wireless internet. Suites and family apartments also include a kettle and microwave for added convenience. Balconies with outdoor furniture allow you to enjoy fresh air in comfort. Guests can safely park their vehicles in the hotel parking lot.
Included in the price: buffet breakfast and limited access to the pool and sauna area* (I–VII 08:00–22:00).
Breakfast times:
Pool and sauna access per night:
✔ 2 nights – 2 visits of 3 hours each
✔ 3 nights – 3 visits of 3 hours each
✔ 4 nights – 4 visits of 3 hours each
✨ Choose 5 nights and enjoy unlimited access!
With the 5-night package, you can enjoy unlimited access to the pool and sauna area during your stay (pool and sauna access not available on the day of departure).
Parking: €5 per day for hotel guests.
*The lowest price offer is per person, valid during periods of low occupancy when two people stay in a double room. Exact pricing for your selected dates is available after choosing the room type and dates in the booking system.
Walking in morning silence, breathing rich air, and calming Your mind while touching the sedges with Your fingertips. If You wish to escape from daily routine, calm down, breathe in, enrich Your body and soul – this program is Intended for You. May Your senses be touched by nature scents and our professional wellness procedures.
1 group (daily) – Morning exercise: Nordic walking with
instructor / breathing exercise / stretching
exercise.
2 group (daily) – Relaxation: aromatherapy / binaural therapy.
3 group (daily) – Paraffin bath for hands.
4 group (every other day) – Mineral pearl bath / Mud wrap.
Exclusive attention, a balanced schedule and individually selected treatment procedures will help you regain both physical and spiritual strength. The program will improve blood circulation, cardiovascular, respiratory, digestive, and nervous system activities, increase mobility of joints and spine, reduce pain in the musculoskeletal system, and positively affect the psycho-emotional state.
*chosen by the doctor during the preparation of the individual plan
Group 1 - Group physiotherapy / Physiotherapy in a vertical bath (with or without stretching) / Outdoor exercise: Nordic walking with an instructor / Stretching exercises / Breathing exercises
Group 2 - Underwater massage / Dry underwater massage / Therapeutic massage / Lymphatic drainage
Group 3 - Electrotherapy / Ultrasound therapy / Magnetotherapy / Laser therapy / Light therapy
Group 4 - Mineral pearl bath / Mud applications / Fango paraffin applications / Mud wrap / Whirlpool bath for hands or feet / Mud and mineral water bath
Group 5 - Inhalation (with medicinal substances or mineral water) / Oxygen cocktail / Salt room / Paraffin baths for hands / Relaxation (aromatherapy / binaural therapy)
Program description
Push yourself away from the threshold of everyday worries, relax your body and strengthen yourself emotionally. With the help of professional body strengthening procedures and natural gifts of nature, we will give you the maximum feeling of relaxation.
The program includes
After purchasing this program, you will receive 3 procedures per day (1 from each group)
1 group(1x per 2 nights) – Physiotherapy in group/ Physiotherapy in a vertical bath;
2 group – Dry underwater massage / Lymphatic drainage massage
3 group – Salt Room / Relaxation (relaxation in group/ aromatherapy/ binaural therapy)
A GIFT for every guest – HALOTHERAPY (SALT ROOM)
*chosen by the doctor during the preparation of the individual plan
A rehabilitation treatment plan prepared by a doctor will help reduce chronic pelvic organ pain and muscle weakness, bladder dysfunction, and menopausal discomfort, allowing you to recover faster and fully enjoy life after previous gynecological surgeries (genital or breast).
The exclusive SANvenus wellness program is the perfect solution for those seeking more than just rest.
This program is available for a minimum stay of 5 nights.
By purchasing this program, you will enjoy:
GIFTS for everyone:
*Treatments are selected from the following groups:
Group 1: Group exercise in the hall / vertical bath exercises (with or without stretching) / morning exercise / Nordic walking / pelvic muscle training “Pelvic trainer”;
Group 2 (each procedure repeated no more often than every other day): Massage / dry underwater massage / lymphatic drainage massage / underwater massage;
Group 3: Mineral pearl bath (aromatic) / with herbs / with turpentine / with bishofit / mud applications / mud wraps (procedure repeated no more often than every other day) / fango paraffin applications / mud bath;
Group 4: Magnetotherapy / electrotherapy / ultrasound therapy / laser therapy / other physiotherapy procedure;
Group 5: Inhalation (medicinal substances) / mineral water / oxygen cocktail / paraffin hand bath / halotherapy (salt room) / relaxation (aromatherapy) / binaural therapy / whirlpool bath for hands or feet.
Parking:
For hotel guests – €5 per day.
*The lowest price offer is per person, valid during periods of lower occupancy, when staying two people in a double room. Information about the exact price for your selected dates is available after selecting the room type and stay dates in the booking system.
There are days when tasks follows one another, but the body is as if frozen, and the mood becomes apathetic. There is so much to do, but I can’t find the strength and motivation anymore. The wellness program “Sea Frenzy” will help to “ignite” your body and mind again. Effective procedures will allow in a short time to improve muscle tone, activate blood circulation, increase tolerance to physical and emotional stress, recharge the body’s batteries and at the same time relax. Ideal for people who have forgotten the pleasures of leisure time, who spend too much time in offices, drowned in work routines.
*chosen by the doctor during the preparation of the individual plan
“I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.”
– Jimmy Dean, American singer
If your goal is to strengthen your muscles, reduce joint and spine stiffness, improve mobility, or relieve tension caused by sedentary or physically demanding work – the “Waves of Wellness” program is the most direct path to achieving it.
The program's procedures are thoughtfully selected to provide noticeable benefits to your entire body in just a few days. Your steps will feel lighter, your movements will become less strenuous, blood circulation will improve, muscles will strengthen, and stiffness in muscles, joints, and spine will significantly decrease. You’ll gain more flexibility and range of motion.
“Waves of Wellness” is an effective way to achieve great physical well-being in a short time – with the help of our experienced specialists.
This program is ideal for people with sedentary or physically demanding jobs, as well as those recovering from bone fractures, joint or spinal injuries, or surgeries.
The program includes:
IMPORTANT: When booking this program with a child under 16 years of age, the child is entitled only to meals and free access to the pool and sauna area.
Pool & sauna access depending on length of stay:
(1 visit per day, 3 hours each)
✔ 2 nights – 2 visits (3 hours each)
✔ 3 nights – 3 visits (3 hours each)
✔ 4 nights – 4 visits (3 hours each)
✨ Choose a 5-night stay and enjoy unlimited access!
With a 5-night package, you’ll get unlimited access to the pool and sauna area during your stay. Your relaxation – without time limits.
🎁 Gifts for every guest:
The program includes the following treatments:
Parking fees:
* The lowest price offer per person applies during low occupancy periods when two people share a double room. Final price depends on the room type and stay dates, as shown in the reservation system.
Enter email with which you are registered. Confirm and you will receive a password change link to your email.
Reservation process at reservation system
Payment and cancellation of reservation:
Rules for ordering a gift voucher:
Personal data
By reserving a package at the Sanatorium, Guest agrees that his/her personal data will be submitted to the database of the serving reservation system. These data are used only to fulfill the reservation procedure and for marketing purposes, in accordance with the applicable rules and consents regarding the protection of personal data.
Final Provisions
Sanatorijos svečias kilus gaisrui turi:
| Pažeidimas | Mokestis, Eur |
| Už nustatytą kiekvieną rūkymo atvejį balkone, kambariuose ir sanatorijos viešose erdvėse | 100,00 |
| Pametus magnetinį raktą | 11,00 |
| Ne vietoje pastačius automobilį | 50,00 |
| Nepranešus administracijai apie papildomai kambaryje gyvenantį asmenį (taikoma kiekvienam asmeniui, apie kurį nepranešta) | 200,00 |
| Paslaugos | Kaina, Eur |
| Už ankstyvą atvykimą, 1 val. kaina | 10,00 |
| Už vėlyvą išvykimą, kai išvykstama iki 19 val., 1 val. kaina | 10,00 |
| Už vėlyvą išvykimą, kai išvykstama po 19 val. | Pusė kitos paros kambario kainos |
| Už procedūros ir laiko keitimą (pirmas kartas nemokamas) | 5,00 |
| Už pakartotinį vizitą pas gydytoją bei gydymo plano keitimą | 10,00 |
| Sugadintas inventorius | Kaina, Eur |
| Dieninės užuolaidos | 87,00-232,00 |
| Naktinės užuolaidos | 101,00-290,00 |
| Lovatiesė DBL | 57,00-171,00 |
| Lovatiesė SNGL | 29,00-87,00 |
| Lovos čiužinys DBL | 43,00-129,00 |
| Lovos antčiužinis DBL | 8,00-24,00 |
| Lovos antčiužinis SNGL | 5,00-15,00 |
| Antklodė SNGL | 8,00-24,00 |
| Pagalvė | 5,00-15,00 |
| Vonios rankšluostis | 4,00-12,00 |
| Rankų rankšluostis | 3,00-9,00 |
| Kojų kilimėlis | 2,00-6,00 |
| Pirties rankšluostis | 9,00 |
| Chalatas | 17,00-51,00 |
| Vaikiškas chalatas | 13,00-39,00 |
| Stiklinė | 3,00 |
| Taurė | 4,00 |
| Puodelis | 3,00 |
| Telefono aparatas | 25,00-116,00 |
| Virdulys | 13,00-39,00 |
| Kėdė | 46,00-138,00 |
| Pakaba | 3,00 |
| Veidrodis kambaryje | 58,00 |
| Veidrodis vonioje | 73,00 |
| Vonios stiklo pertvara | 275,00 |
| Kiliminė danga | 15,00-160,00 |
| Sofa-lova | 29,00-160,00 |
| Paveikslas | 33,00 |
| Rašomasis stalas | 174,00 |
We respect the privacy of our Guests and other
persons concerned and shall responsibly protect, fairly and lawfully process
the personal data provided by you in the course of the provision of
accommodation and other services, and shall make all reasonable efforts to
ensure the security and confidentiality of the personal data and other
information processed.
Through this Privacy Policy (hereinafter
referred to as the “Policy”) we aim to inform you how “Sveikatos
uostas”, UAB, company code: 303997416, address: Vanagupės g. 15, Palanga, and
“Palangos Žvorūnė”, UAB, company code: 152679144, address: Vanagupės g. 15,
Palanga, Lithuania, (hereinafter referred to as the “Joint Data Controllers”
or the ““Gradiali” Medical SPA & Wellness”) collects, uses, protects
and shares your personal data.
Please familiarise yourself with this Policy
and review it periodically, as we may update it as necessary, and if you have
any questions regarding the processing of personal data, please contact us at duomenuapsauga@gradiali.com.
In processing your personal data, “Gradiali”
Medical SPA & Wellness shall observe the General Data Protection Regulation
(hereinafter referred to as the “GDPR”), the Republic of Lithuania Law
on Legal Protection of Personal Data, the Republic of Lithuania Law on
Electronic Communications, the recommendations and interpretations of the State
Data Protection Inspectorate, as well as other legislation governing the
protection of personal data.
This Policy shall apply when personal data is
provided during registration for accommodation and other services provided by “Gradiali”
Medical SPA & Wellness, as well as when using our Website www.gradiali.lt (hereinafter referred to as the “Website”),
when communicating with us by telephone, when visiting the territory of “Gradiali”
Medical SPA & Wellness, as well as when concluding service provision or
other agreements with us.
Personal data is any type of information about
you that can be used to directly or indirectly identify you, such as your name,
personal identification number, the date of your visit to the Website and your
IP address, as well as other identifiers of your physical, physiological,
mental, economic, cultural or social identifiers.
We
process your personal data for the following purposes:
a. For the purpose of booking
accommodation:
i.
When
booking by phone, we collect the following personal data: name, surname,
e-mail address, number of guests, number and type of rooms, length of stay,
payment details.
Purpose
of collecting personal data: booking for accommodation, provision of SPA, wellness,
and catering services.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the order/registration for
accommodation/service provision (in order to enter into a service provision
agreement) (Article 6(1)(c) of the GDPR).
Personal
data provided during booking/registration by phone is stored for 2 months from
the date of provision.
ii.
When
booking by e-mail or via the www.gradiali.lt (booking.gradiali.com) Website, we collect the following personal data: name,
surname, e-mail address, number of guests, number and type of rooms, length of
stay, payment details.
Purpose
of collecting personal data: booking for accommodation, provision of SPA, wellness,
and catering services.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the order/registration for
accommodation/service provision (in order to enter into a service provision
agreement) (Article 6(1)(c) of the GDPR), as well as the fulfilment of a legal
obligation (statutory obligation under the Republic of Lithuania Law on
Tourism) (Article 6(1)(b) of the GDPR).
Personal data is stored
for 10 years from the date of booking/registration.
iii.
When
checking in at the reception desk, we collect the following personal
data by providing you with a registration form for completion: name, surname,
passport No., date of birth, accompanying guests (name, surname), nationality,
phone number, vehicle license plate No., room No., period of stay, signature;
details if an invoice is required.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the order/registration for
accommodation/service provision (in order to enter/when entering into a service
provision agreement) (Article 6(1)(c) of the GDPR), as well as the fulfilment
of a legal obligation (statutory obligation under the Republic of Lithuania Law
on Tourism) (Article 6(1)(b) of the GDPR).
Personal
data provided at the reception desk at the time of check-in/registration is
stored for 5 years from the date of completing the registration form.
b.
For
the purpose of registering for the provision of wellness and SPA
services/procedures:
i.
When
registering by phone or e-mail, we collect the following personal
data: name, surname, phone number, year of birth, gender, wellness
services/procedures chosen.
Purpose
of collecting personal data: registration for the provision of wellness and SPA
services/procedures.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the order/registration for the
provision of services (in order to enter into a service provision agreement)
(Article 6(1)(c) of GDPR).
Personal
data provided during registration by phone is stored for 2 months from the date
of provision.
Personal
data provided by e-mail is stored for 2 years from the date of provision.
ii.
When
checking in at the SPA or treatment reception desk, we collect the
following personal data by providing you with a registration form to complete:
name, surname, telephone number, year of birth, gender.
Purpose
of collecting personal data: registration for the provision of wellness and SPA
services/procedures.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the order/registration for the
provision of services (in order to enter into a service provision agreement)
(Article 6(1)(c) of GDPR).
Personal
data provided at the reception desk is stored for 2 years from the date of
provision.
c.
“Gradiali”
Medical SPA & Wellness processes your health data when you are provided
with inpatient or outpatient rehabilitation, as well as therapeutic services
(subject to a doctor's consultation). During the provision of therapeutic
services, the following personal data is collected: name, surname, personal
identification number, address, diagnosis, social status, referring institution
and physician, assigned physician, profile, examination description, procedures
prescribed, treatment applied, procedures purchased.
Purpose of collecting personal data:
provision of therapeutic services.
Legal basis for processing personal
data: your consent to the processing of your health data (Article 9(2)(1) of
the GDPR).
Personal data processed for the
purpose of outpatient rehabilitation is stored for 15 years from the date of
provision.
Personal data processed for the
purpose of inpatient rehabilitation is stored for 25 years from the date of
provision.
d.
“Gradiali”
Medical SPA & Wellness processes your name, surname, payment details, e-mail
address and phone number for the purpose of providing you with a gift
voucher purchase service.
Legal
basis for processing of personal data: it is necessary to provide this personal
data for the purpose of making and fulfilling the purchase order (in order to
enter into a service provision agreement) (Article 6(1)(c) of the GDPR).
Personal data is stored for a period
of 10 years from the date of registration.
e.
Direct marketing carried out by “Gradiali” Medical SPA & Wellness is:
-
news,
commercial offers and surveys communicated by e-mail;
-
news,
commercial offers and surveys communicated by phone.
The legal basis for the processing
of personal data: consent given by the person for the processing of personal
data for direct marketing purposes or the legitimate interest of “Gradiali”
Medical SPA & Wellness, under the conditions set out in the Republic of
Lithuania Law on Electronic Communications.
For the purpose of direct marketing,
the following personal data provided by the person is processed: name, surname,
e-mail address, phone number, company name.
Personal data is processed for the
purpose of direct marketing is stored for a period of 3 (three) years from the
receipt of consent.
The person giving consent shall
always have the right to refuse all or part of the direct marketing offers at
any time. This can be done by clicking on the link in the received
newsletter/offer that allows you to opt-out of receiving all or part of the direct
marketing offers. You can also opt-out of direct marketing offers by sending an
e-mail to marketing@gradiali.com. Opting out of direct marketing offers will
not have negative consequences, but you will no longer receive relevant offers,
news or other direct marketing information in the future.
Revocation of consent shall not
affect the processing of personal data already carried out prior to the
revocation of consent or prior to the statement of refusal to consent to direct
marketing and the consequences of such processing.
f.
“Gradiali”
Medical SPA & Wellness processes call recordings for quality improvement
and complaint handling purposes.
Phone calls are recorded when:
-
the
person calls “Gradiali” Medical SPA & Wellness him/herself;
-
the
employees of “Gradiali” Medical SPA & Wellness call the person.
The legal basis for the processing
of personal data is consent to the recording of the call. Consent to the
recording of calls is given when the person continues the conversation (when
the person calls “Gradiali” Medical SPA & Wellness) or confirms that he or
she consents to the recording of the conversation (when “Gradiali” Medical SPA
& Wellness calls the person).
If the person does not consent to
the recording of the call, he/she may contact “Gradiali” Medical SPA &
Wellness in other ways: by e-mail info@gradiali.com or by visiting “Gradiali” Medical
SPA & Wellness.
For the purpose of recording calls,
the following personal data is processed: phone number, name, date of the call,
start and end time of the call, content of the call.
Call recordings are stored for 2
months after the recording.
g.
“Gradiali”
Medical SPA & Wellness carries out video surveillance on the territory and
premises of “Gradiali” Medical SPA & Wellness.
Video surveillance is carried out to
ensure the protection of property rights, the security and integrity of
property and the safety of employees and guests.
The processing of video recordings
is based on Article 6(1)(f) of the Regulation, i.e. the processing is necessary
for the purposes of the legitimate interests of the Data Controller or a third
party.
Video recordings are stored for 30
calendar days.
h.
“Gradiali”
Medical SPA & Wellness processes the personal data of clients, suppliers,
vendors and/or their representatives for the purposes of commercial relations,
conclusion and execution of agreements.
For this purpose, personal data is
processed on the basis of the legitimate interest of the “Gradiali” Medical SPA
& Wellness and its clients, vendors and suppliers to conclude and properly
execute agreements.
Personal data processed for this
purpose include: name, surname, workplace, position, phone number, email
address.
The provision of this personal data
is necessary for the conclusion and execution of the agreement.
Personal data is stored for 10 years from the
expiry of the agreement. This period shall be extended for a further 5 years if
the commercial relations with the above-mentioned clients, suppliers and
vendors are continued.
To whom
your personal data is provided:
-
law
enforcement authorities, courts and state institutions in accordance with the
procedure provided for by the legislation of the Republic of Lithuania;
-
other
third parties (data processors) who process and/or have access to your personal
data on behalf of and under the instructions of the Company, e.g. service
providers involved in the development, maintenance and support of booking
systems and/or other persons who assist “Gradiali” Medical SPA & Wellness
in the proper provision of services to you;
-
entities
providing legal and insurance services, where disclosure of such personal data
is necessary to establish, exercise or defend the rights and legitimate
interests of “Gradiali” Medical SPA & Wellness;
-
to
the partners of “Gradiali” Medical SPA & Wellness in cooperation with whom
you are provided services, as well as to any third parties, in accordance with
the cases and to the extent provided for by legislation.
“Gradiali” Medical SPA & Wellness shall
take appropriate measures to ensure that the processors it engages process the
personal data entrusted to them only for the purposes specified by “Gradiali”
Medical SPA & Wellness, carry out only those actions that “Gradiali”
Medical SPA & Wellness has instructed them to carry out, and ensure
appropriate organisational and technical measures for the security of personal
data.
What
your rights are:
As a data
subject, you have the following rights:
-
being
aware of the processing of your personal data;
-
becoming
informed of your personal data;
-
requesting
the rectification of incorrect, incomplete or inaccurate personal data;
-
requesting
the restriction of processing operations;
-
the
right to object to the processing of your personal data where the processing is
based on legitimate interest;
-
requesting
the erasure of personal data (if you withdraw your consent);
-
the
right to data portability;
-
withdrawing
your consent at any time (where personal data is processed on the basis of
consent);
-
the
right to lodge a complaint with the data protection authority, whose contacts
can be found at vdai.lrv.lt.
If you intend to exercise your rights, please
contact “Gradiali” Medical SPA & Wellness by e-mail duomenuapsauga@gradiali.com or by submitting your request or instruction directly to us at the
address Vanagupės g. 15, LT-00171, Palanga, together with a document confirming
your identity.
If you believe that “Gradiali” Medical SPA
& Wellness is not properly processing your personal data or is not properly
implementing or not implementing your rights, please contact “Gradiali” Medical
SPA & Wellness first, as we are committed to resolving any issues with you.
In case you are not satisfied with our response, you also have the right to
contact the State Data Protection Inspectorate, about which you can find all
the information at www.vdai.lrv.lt.
How we
protect your personal data:
We implement appropriate organisational and
technical personal data security measures designed to protect your personal
data against accidental or unlawful disclosure, deletion, alteration or other
unauthorised acts. The above measures are adopted on the basis of the risks to
your rights and freedoms as a data subject.
In this case, we ensure strict control over
access to the data processed and limit this access to those of our employees
who directly require the personal data for the performance of their duties,
including by monitoring the use of this access. We ensure that access to
personal data is restricted by using appropriate passwords and by entering into
confidentiality agreements with those who are granted access to your personal
data.
Our employees who have access to personal data
are informed about the requirements for the security of personal data and
ensure the confidentiality of all personal data they process.
What
your rights and obligations are:
By using our services, you take full
responsibility for the correctness and accuracy of the personal data you
provide. By providing your personal data, you take full responsibility for the
lawfulness and accuracy of the provision of your personal data.
If the personal data or other relevant
information you have provided has changed, you must immediately amend and/or
supplement the personal data or other relevant information you have provided.
Who to
contact regarding personal data protection queries:
If you have any queries regarding the
processing of your personal data, please contact “Gradiali” Medical SPA &
Wellness at duomenuapsauga@gradiali.com.
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